the toolkit
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A practical resource designed to support housing professionals in their daily work. This handbook provides an accessible breakdown of critical regulations, spanning from General Law to State Sanitary and Building Codes. Divided into three core sections—Utilities, Building & Rooms, and Tenancy—this guide offers quick insights while citing official codes for deeper exploration when necessary.
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Our fillable inspection form follows U.S. Department of Housing and Urban Development (HUD) guidelines and is designed to be used electronically or for print use. Most sections feature useful prompts related to codes, laws, and other important information, simplifying the inspection process and making it a more manageable job duty for your staff.
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Optimize engagement by learning how to develop and maintain a landlord database. Discuss program specific barriers, selling techniques and develop an effective and realistic engagement strategy.
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Designed for clients, our housing search and tenancy workbook is built to support housing plans and encourage client independence. Intended for program participants who are searching for housing with barriers.
Operational Services
In addition to the New Era toolkit, we also provide operational enhancement services to further support your teams housing navigation and landlord engagement efforts.
Documentation Review & Revision Recommendations
Our team will review existing housing documentation and materials and make improvement recommendations based on expressed or observed needs.
Document creation and professional revision services also available.
metrics Tracking & Standard operating procedures
Define and set key performance indicators (KPI's) to measure team productivity and outcomes. Once defined, an implementation plan will be created to assist roll-out and training your team.
We will work with you to establish standard operating procedures (SOP’s) for common landlord engagement and housing navigation tasks and issues.
Technology
Integration Support
Microsoft Office and Google Workspace offer valuable applications that can help improve how your team works and communicates.
We identify opportunities to integrate technology into current work flows, and provide support through the operational change process.
Case Studies
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Case Studies *
Explore how housing professionals are using the New Era Toolkit to solve challenges in the field—faster, smarter, and with greater impact. These real-world examples demonstrate just a few of the ways the toolkit supports confident inspections, effective landlord outreach, and empowered client participation.