Frequently asked questions
how do i get the toolkit?
Submit a contact request form. After your submission has been received, and mutual alignment in needs and services identified via email, or phone, an assessment form will be sent to complete at your convenience. Upon receiving the filled assessment form, we will schedule a project proposal call to discuss scope of services, product pricing, timeline* and implementation plan. Once terms are agreed, a scope of service contract is sent via e-signature for signing by all parties.
*A 30-45 day completion timeline is typical however timeline will vary depending on full scope of services agreed upon.
can the toolkit be delivered “a la carte”?
Yes! Toolkit components can be delivered individually, provided that the selection adds value to your agency.
What funding programs has new era supported?
We’ve supported agencies working with:
Housing First
Rapid Rehousing (RRH)
Continuum of Care (CoC)
Victims of Crime Act (VOCA)
Supportive Services for Veteran Families (SSVF)
Cooperative Agreements to Benefit Homeless Individuals (CABHI)
Housing Choice Voucher Program (Section 8)
HUD-VASH
We also are eager to support agencies working without funding on landlord engagement strategies.
what areas does new era service?
We welcome all inquiries and would love to hear about your housing needs!
New Era is built to be deployed across diverse housing markets - whether you're operating in urban, suburban, or rural environments, we are here to support your team’s mission to house more people—faster, and with confidence.
is it remote?
Mostly. While most of our products and services can be delivered remotely, we do accommodate in-person training (if requested) as well as operational overhauls that involve physical presence.